Proservz Digitech Private Limited Looking for Apple IT – Help Desk Support Mac Specialist at Mumbai, Maharashtra, India Full Time

Company Description

Proservz Digitech Private Limited is a leading provider of IT services to enterprise clients since 2020. We offer support for all IT products and top-quality services to our clients. Our dedicated support team works 24/7 to ensure timely issue resolution and maximum client satisfaction.

Role Description

This is a full-time hybrid role for an Apple – Help Desk Support located in Mumbai. The Help Desk Support Specialist will be responsible for providing support to internal users in a timely and efficient manner. They will be expected to troubleshoot hardware, software, and access related issues and provide excellent user experience.

Qualifications

• Experience in Apple Mac environment Troubleshooting, Setup, Diagnosis Etc
• Critical thinking skills and ability to solve complex technical problems
• Excellent verbal and written communication skills
• Demonstrated ability to provide friendly and helpful customer service
• Experience in a help desk or technical support role is a plus
• Experience with knowledge of Apple devices (Mac)
• Familiar with Apple policies as well as Apple KPIs

Scope of Work:

• Provide remote support or onsite support to users.

• Diagnose and troubleshoot Apple devices (Preferably Mac)

• Perform repairs on Apple devices (Preferably Mac) hardware or software

• Initiate, document, and update our ticketing system.

• Address cases based on a ticketing tool queue system.

• Communicate with users regularly for open cases in order to close the same within TAT

• Maintain a clean work area at the end of the day.

• Laptop repair knowledge. Responsive, attentive to detail and able to communicate effectively

• Desire to work within a team and the ability to work independently

Experiance: 1 – 2.5 Years in Relevant field

Salary: As per Market Standards

You can mail your resume / CV to [email protected], Immediate joiners or 15 days notice period would be preferred.

Location: Mumbai, Maharashtra