Provide a “wow” experience for our customers by going the extra mile – enquiries are via email / chat, or via phone call
Help implement new efficiencies and process to improve our customer service and speed
Provide solutions to problems quickly and efficiently
Design email responses to leave customers happy and satisfied
Work closely with customer service team to support and motivate each other
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
Job Type: Full-time
Salary: Up to ₹800,000.00 per year
Benefits:
Flexible schedule
Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Night shift
US shift
Supplemental pay types:
Performance bonus
Quarterly bonus
Ability to commute/relocate:
Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)