Postman Looking for Customer Ops Support Intern (Weekend Shift) at Remote Full Time

Are you passionate about working with smart teams and customers to deliver an outstanding support experience? Then this role will be a good match for you!

Postman is looking for a Customer Ops Support Intern to join our growing Support team. This is an entry level role in the Customer Org at Postman. Our ideal candidate would be passionate about helping customers, love putting yourself in your customer’s shoes (no matter how big or small), enjoy resolving problems, identifying root causes of issues, and thrive in a team environment.

Note: This is a paid internship for 6 months with a possibility of conversion to a full time job.

Only those candidates can apply who

Can start the internship as soon as possible

Are available for a duration of 6 months with a possibility of conversion to a full time job

Is comfortable working on Saturdays and Sundays as this is a weekend support position

How you will spend your time as our next Customer Ops Support Intern

Manage a queue of non-technical support tickets

Prioritize issues based on severity and customer impact

Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs

Triaging of Sales leads, Security, Legal and other inquiries to different internal teams

Handle payments, refunds, credits and other sensitive customer requests

Collaborate with many cross-functional organizations daily

Raise product bugs to relevant teams

Participate in our 24/7 global coverage plan

Requirements

Excellent written and verbal communication skills

Flexibility to work different shifts (including evenings, weekends, or holidays)

Comfortable working on saturday and sunday as this is a weekend support position

Good composition skills – ability to compose grammatically correct and concise written response

Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)

Hands on experience with Zendesk, Salesforce, JIRA is a positive

Self-starter, working autonomously to find workarounds and solutions, but knows when to ask for help

An ability to adapt to rapidly-changing environments and processes

Important – Please include a cover letter to the hiring team at Postman to give a more detailed view of your accomplishments and a sense of what you’ll bring to the table if you are hired.

#LI-Remote