Job Name : Support Specialist
Salary : 20000 – 28000 a Months
Exp: 0 – 1 years
Company Name : Poly
Location : Bengaluru, Karnataka
Qualification : Graduation
Language : English/Hindi
Job Info –
Work is no longer a place. It’s what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology!
That’s where we come in. We are Poly. We outfit you with beautifully designed and engineered audio and video products so that YOU can do YOU. Wherever and whenever.
Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journey!
A Poly maintenance contract is a valuable business enabler for our customers and ensures that their investments are fully supported. These contracts ensure our customers can manage their ongoing support costs, optimise uptime and have the latest software enhancements to maximise end user experience and drive utilisation and efficiency in their business
This role will hold responsibility for supporting across the EMEA region in order that the Polycom Inside Sales business unit is able to achieve their sales, revenue and bookings goals.
You will be an important part of the service sales process as an “enabler” for the sales teams. Meeting KPI’s and being part of a fast-paced centralised support team, you will develop excellent relationships with sales teams and become an integral part of their success in meeting and exceeding sales quotas. You will be targeted upon ensuring quotation response times are met. You will be required to work closely with all areas of our business including the EMEA Inside Sales Team, Order Management.
Your day to day
- The position involves daily contact with the sales team. You will need to handle a wide range of enquiries within a sale focussed environment, prepare quotations, run various reports and liaise with other departments when necessary.
- Generate sales quotations and proposals, ensuring quotation deadlines are met.
- Ensure all quotations are recorded in Polycom’s Sales CRM – Salesforce.com.
- To prepare and request NST’s within Polycom’s Sales CRM – Salesforce.com
- Develop a thorough understanding of Polycom’s product and service portfolio.
- Undertake any other duties required to assist in the successful operation of the department.
What you bring to the team
- Siebel CRM, PQOD
- Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)
- Good Excel skills (pivots/formulas/look-ups etc)
- Salesforce.com, desirable
- High degree of accuracy and attention to detail.
- Excellent time management and prioritization skills.
- Excellent timekeeping and team player skills.
- Ability to communicate effectively in English – both written and oral.
- Able to demonstrate flexibility and adaptability in a fast-paced environment.
- Ability to work in a calm and logical manner, particularly when under pressure.
- Represent Polycom in a professional, honest and ethical manner with a focus on delivering a high degree of customer satisfaction always.
- Flexible approach – sometimes it may be necessary to work beyond normal office hours, especially at quarter end.
- Winning attitude.
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