Job details
Salary
₹22,000 – ₹25,000 a month
Benefits & Perks
Provident Fund
Job Type
Full-time
Regular / Permanent
Qualifications
– Bachelor’s (Required)
– English (Preferred)
Benefits
Pulled from the full job description
Provident Fund
Full Job Description
Role and Responsibilities:
– Communication
– Responsible for handling all customer enquirers over telephone and email.
– Ensure all enquirers are responded to on the same working day.
Customer Service
– Provide information in a calm and patient manner.
– Capture the requirements and avoid confusion on the calendar.
– Reduce the number of missed calls.
Conversion Ratio
– Ratio of enquirers received and confirmed bookings.
– Up sell wherever possible. Provide alternatives to customers.
Database
– Responsible for maintaining a database of all such enquirers.
– Keep track of regular bookings. Maintain a database of all regulars for the various activities.
– Track and update the birthday booking calendar. Ensure a separate database is maintained.
Coordination – Events
– Ensure that all the stakeholders are informed and so that their contribution is on time for all the events.
– Avoid any communication gaps/complaints.
Qualifications and Education Requirements
– Excellent communication skills with a positive attitude. English, Hindi language speaking is must.
Preferred Skills
– Interpersonal skills
– Customer orientation
– Teamwork
– Communication skills
– Maintain quality
– Takes Initiative
– Attention to detail
Job Types: Full-time, Regular / Permanent
Salary: ₹22,000.00 – ₹25,000.00 per month
Benefits:
– Provident Fund
Shift:
– Day shift
Supplemental pay types:
– Performance bonus
Travel requirement:
– No travel
Ability to commute/relocate:
– Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Required)
Language:
– English (Preferred)
Hiring Insights
Hiring 2 candidates for this role
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