Pkace Solutions Looking for Technical Support Specialist (QA) at Bengaluru, Karnataka, India Full Time

About our client

Our client is a real estate services company powered by technology. Designed to enable success in selling and managing new home transactions across Canada, Client provides a portfolio of services and the most trusted transaction management software (TMS) platform.

What you will be doing

● Provide client support via email, constantly striving to resolve potential issues fast and effectively.

● Supporting the CS Team with the onboarding, set-up, maintenance, and troubleshooting of client projects in the client application.

○ Assist clients and other internal teams with the configuration of software and testing sessions.

○ Document management and implementation of client documents into client software and workflow.

○ Identify and execute opportunities to optimize the client’s overall workflows.

○ Support the customer as they begin using the new products during and occasionally after the implementation of a project.

● Resolve client questions coming through via tickets.

● Assist clients with identifying problems and guide them through a solution.

● Assist the CS Team with incident escalation to deliver clear, timely, and actionable information to the clients when the need is most critical.

● Identify, record, document thoroughly, and track bugs.

● Participate in performing thorough regression testing when bugs are resolved.

● Liaise with internal teams (e.g. Customer success team, developers) to identify system requirements.

● Monitor debugging process results.

● Investigate the causes of non-conforming software and train users to implement solutions.

● Track quality assurance metrics, like defect densities and open defect counts.

● Support continuous process improvements via analysis, insights, identification of opportunities.

● Work closely with the CS Team on other project and administration tasks to be assigned on an as-needed basis.

Who are we looking for?

● Enrollment in Information Technology or related courses (Preferred).

● A keen analytical mind with high attention to detail and problem-solving skills.

● Self-driven and results-oriented, someone who can work well independently in a fast-paced environment with weekend and or evening schedules.

● Winning attitude and desire for constant learning and self-improvement.

● Excellent communication (verbal & written) and time management skills.

● Extremely organized with an ability to prioritize work and adapt to changing demands and deadlines.

● Has the ability to connect with clients, build rapport and help solve any issues via phone chat or email.

● Document management and implementation of client documents into client software and workflow.

● Identify and execute opportunities to optimize the client’s overall workflows.

Work hours: 5:30 am IST to 1:30 pm IST, Tuesday to Saturday

Work location: Remote

Salary: Rs 30,000 to Rs 35,000/month (Rs 360,000.00 – Rs 420,000.00/year)