PhonePe Looking for Risk Investigator at Bengaluru, Karnataka Full Time

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Team:–

The PhonePe Fraud Risk Operations team is a high impact team whose goal is to mitigate risk and improve the trust and safety for various PhonePe products. If your dream is to build processes and tools that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us!

Role and Responsibilities:
Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts

Work with data to understand patterns and anti-patterns to determine risk activity ranging from fraud, AML, identity theft, KYC, and non-compliant activity per RBI, company policies

Proactively identifying operational risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls

Working with support areas such as operations, finance, settlements, risk management, and technology in ensuring a high level of control is maintained

Proactive in identifying and following up on anomalies/areas of concern

Identify fraud patterns through the monitoring of high-risk user and merchants

Contribute to the creation of fraud rules by providing analytical data to support decisions

Monitor debit card fraud alerts daily and takes necessary action to protect customers and the bank

Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor

Role Requirements:
1 to 3 years of relevant industry experience across Operations, Risk, Fraud investigations.

Proven experience across the domain of Risk management & Fraud

Strong oral and written communication skills

Team player; ability to interface and build relationships at all levels internally and externally

Bachelor degree is required to apply for this position

Working knowledge of MS Office, SQL

PhonePe Full Time Employee Benefits

Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.