Phenom Looking for IT Operations Analyst at Visakhapatnam, Andhra Pradesh, India Full Time

Phenom People

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Job Summary

We are seeking an experienced IT Operations Analyst to join our team. The ideal candidate will have a strong background in operating systems which include Mac, Windows and Ubuntu. He/She should be able to troubleshoot hardware, and software issues within the defined SLAs. The IT Operations Analyst will be responsible for ensuring the performance, and security of our IT systems, including desktops, laptops, and mobile devices.

What You’ll Do

• Monitoring and managing IT infrastructure, including networks, servers, and applications.
• Troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
• Performing routine maintenance tasks such as system backups, security patches, and software updates.
• Analyzing system performance and identifying areas for improvement to enhance efficiency and reliability.
• Developing and implementing IT policies, procedures, and best practices.
• Collaborating with cross-functional teams to address IT-related challenges and implement solutions.
• Conducting risk assessments and implementing appropriate security measures to protect data and systems.
• Managing vendor relationships and coordinating the procurement of IT equipment and services.
• Documenting system configurations, processes, and procedures.
• Providing technical support and training to end-users as needed
• Hands-on experience with MAC, Windows & Ubuntu Operating Systems.
• Provide technical assistance and support to end-users through phone, email, or in-person for the issues related to the user laptops, software, hardware, network, etc.
• Ensure compliance with company policies and procedures
• Automate routine tasks and streamline processes through scripting and automation tools
• Strong technical knowledge of IT infrastructure, including servers, networks, operating systems, and databases.
• Proficiency in IT monitoring and management tools for performance analysis and troubleshooting.
• Solid understanding of IT security principles and best practices.
• Analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Strong communication and interpersonal skills to collaborate with team members and stakeholders.
• Develop and maintain documentation of IT systems and processes
• Implement and manage patch management solutions to keep systems up-to-date and secure
• Provide technical support to end-users, including resolving help desk tickets within the defined SLAs and handling escalating issues as needed
• To conduct periodic user access control verifications
• Monitor system performance and identify potential issues and provide updates.
• Collaborate with other IT professionals to resolve complex technical issues.
• Provide monthly reports to IT Manager on key findings and assessments
• Should be able to work on the IT Manager defined frameworks. Create and maintain technical documentation (KBs) for user reference .
• Should have Experience in using and troubleshooting the SAAS applications.

Work Experience

What you’ve done

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT operations or related field
• Strong knowledge of Mobile Device Management (MDM) solutions for desktops, laptops, and mobile devices
• Flexible to work in Shifts

Benefits

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!