People Prime Worldwide Looking for Contract Position: Remote Desktop Support at Bengaluru, Karnataka, India Full Time

As a leading strategic partner to companies worldwide, we have leveraged technology to enable business transformation for more than 50 years. We address the entire breadth of business needs, from strategy and design to managing operations.

Job Description

Key Responsibilities:

• Manage and maintain the Nexthink platform to monitor and analyze the performance and usage of remote desktop systems.
• Monitor remote desktop performance and identify opportunities to optimize performance, enhance user experience, and improve productivity.
• Troubleshoot and resolve remote desktop-related issues, such as connectivity issues, performance degradation, and software compatibility issues.
• Collaborate with other IT teams and vendors to implement and integrate remote desktop solutions, including Nexthink, with other IT systems and applications.
• Develop and maintain documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles, to support remote desktop users and IT staff.
• Provide technical support and guidance to remote desktop users, including troubleshooting issues, providing training, and answering questions.
• Stay abreast of emerging technologies and best practices in remote desktop management and support, particularly related to Nexthink, and provide recommendations for improvement.
• Participate in remote desktop-related projects, such as migrations, upgrades, and deployments, as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4-6 years of experience in desktop support or IT support roles, with expertise in remote desktop management and support.
• Experience with Nexthink or similar remote desktop monitoring and analytics platforms.
• Strong knowledge of desktop operating systems, such as Windows and macOS.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a remote team environment and collaborate with colleagues and end-users.

Job Title: Remote Desktop Support

Location: Bangalore

Experience: 4-6 years.

Employment Type: Contract to hire.

Work Mode: Hybrid

Notice Period: – Immediate joiners only

CTC: 13LPA (Max).