Paytm Looking for Process Quality/ Associate at Mysuru Full Time

Job Id- 10279

Title: Role – Merchant HelpDesk – Process Associate

About Us: Paytm is India’s leading financial services company that offers full-stack payments & financial

solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a

billion Indians into the mainstream economy through payments, commerce, banking, investments, and

financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar

Sharma.

About the role: Candidate has to handle concerns and complaints raised by the merchant day to day basis and

make sure the daily task is being closed within the defined TAT with good merchant experience.

Expectations/ Requirements:

We are looking for a detail-oriented quality assurance specialist to be in charge of all quality assurance activities.

The quality assurance specialist’s responsibilities include call audits, developing and implementing quality assurance policies, conducting PKT, certifications, and inspections, identifying process, or product issues, and presenting solutions.

To be successful as a quality assurance specialist you should be incredibly thorough and able to help our company maintain the highest quality standards.

Languages – English, Hindi and any 1 regional language is mandatory

Why join us

A collaborative output driven program that brings cohesiveness across businesses through technology

Improve the average revenue per use by increasing the cross-sell opportunities

A solid 360 feedback from your peer teams on your support of their goals

Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit,

we believe in creating wealth for you.

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a

unique position to democratize credit for deserving consumers & merchants – and we are committed to it.

India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

▶️ Process Quality/ Associate

🖊️ Paytm

📍 Mysuru