Maintaining accuracy of information given and documented
Adhering to standard operating procedures required by the process Candidate requirements.
Answer calls professionally & take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Resolve problems by clarifying the customer’s complaint.
Determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analysing customer needs.
Prepare reports by collecting and analysing customer information
Contribute to team effort by accomplishing related results as needed
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools