EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization: Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.
Description:
In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps.
Monitors Paychex business applications including Unix and Windows infrastructure and processes, Network routers and switches, middleware, and user transactions using a variety of monitoring tools to ensure the operational uptime of the business services. Responds to alerts and takes appropriate action based on defined knowledge and procedures to ensure maximum systems uptime.
Monitors automated job scheduler to identify abnormal job completion and to ensure the success of daily, monthly, and quarter end processing jobs for branches and Corporate business units. Follows documented procedures for consistent resolution of issues.
Executes routine processing jobs utilizing menu options to create encrypted media files for federal, state and local taxing agencies.
Monitors system backups using various backup technologies to ensure critical system data is recoverable.
Performs basic troubleshooting of the event condition to resolve alerts using various software tools and documentation.
Works with Enterprise Support and 3rd Level teams to manage incident and problem tickets to ensure timely resolution of issues.
Prepares backup tapes for offsite storage utilizing media scanning software to ensure availability of tapes for system and data recovery.
Answers incoming Operation Center phone calls, log requests for service, and respond to email inquiries to ensure customer satisfaction.
Category: PD&IT
Position Requirements:
JOB REQUIRMENTS
Education:
Bachelor’s Degree in Computer related discipline
Required relevant experience:
Applicant should have experience in monitoring and processing tools.
Applicant must be able to work a variety of shifts in a 24/7 operation.
Applicant should have experience in IT Operations.
Technical skills:
1-3 years of experience in 1 or more of the following roles:
Have a basic understanding of the ITIL Framework, such as but not limited to:
1-3 years of experience with an enterprise-class network monitoring system, preferably but not limited to:
1-3 years of experience with an industry-recognized ticketing system, preferably but not limited to:
1-3 years of experience with a professional communications platform, such as but not limited to:
Slack
Soft skills:
Open Date: 7/20/2023
Close Date
Full-Time/Part-Time: Full-Time
Created By: Sandeep Sharma
Hiring Manager(s): Santanu Chatterjee
Req Open Date None Specified
Req Open Date None Specified
This position is currently accepting applications.
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