Optum Looking for Switchboard Operator – Telecommute at Remote Full Time

Job type full-time

Benefits pulled from the full job description

401(k) 401(k) matching health insurance

Full job description

Opportunities with reliant medical groupWhen you join reliant, you’ll be part of a community-based, multi-specialty, physician-led medical groupEveryone works collaboratively on a common purpose: improving the quality, cost and experience of health careWith the resources of a global health organization – optum – behind us, we’re at the forefront of value-based careSupported by a patient-centric business model – integrated care teams focus on the best patient care, rather than volumeHere, you’ll contribute to an exceptional patient experienceDiscover a place where you can help shape the future of health care and do your life’s best work.(sm)

This position receives, screens and directs external and internal callsAssists patients with general information including meetings, directions, classes, hours of operations, etcMaintains the departmental standard calls per hour during non-messaging timesMaintains the departmental standard calls per hour during off business hours.

Schedule:30 hours (thursday – 4-11 ; saturday – 7a-4p; sunday – 3-11 )

You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.

Primary responsibilities:

Receives and screens external and internal calls; answers incoming emergency and non-emergency calls for medical serviceDirects/dispatches calls to appropriate area or contact, or documents and processes message
Utilizes all switchboard functionality including transfer, conference, serial call, hold, join, camp, page as well as all screen functionality and navigation
Handles emergency calls with assistance
Uses effective, active listening skills to determine patient needs
Manages patient expectations in a satisfactory and consistent manner
Uses conflict resolution and negotiation steps for handling difficult callers
Documents conflicts and issues to facilitate fact gathering, root cause analysis and actions for resolution
Receives external and internal calls during hours the organization is closed; answers incoming emergency and non-emergency calls for medical service; documents and processes message, dispatches call to appropriate area or contact
Logs every message or incident; documents required data; provides patient next steps and sets expectation for follow-up
Determines appropriate coverage, such as on call, next day, urgent care, triage, etc.
Handles calls based on experience, training, policies and procedures
Dispatches or directs calls to appropriate contact based on experience, training, policies and proceduresOperates departmental softwareCalls are directed properly throughout the systemLogs messages appropriately
Places phone calls and takes message accuratelyReads and signs the departmental communications book
Assists patients with general information: meetings, directions, classes, hours of operations, etcGains knowledge of organization information, programs, and classesMaintains the departmental standard calls per hour during non-messaging timesMaintains the departmental standard calls per hour during off business hours
Complies with health and safety requirements and with regulatory agencies such as dph, etc.
Complies with established departmental policies, procedures, and objectives
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed
Performs other similar and related duties as required or directed
Regular, reliable and predicable attendance is required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required qualifications:

High school diploma or equivalent
Ability to type twenty-five words per minute
Knowledge of various software applications such as microsoft word, excel, outlook, etc.
Full covid-19 vaccination is an essential job function of this roleCandidates located in states that mandate covid-19 booster doses must also comply with those state requirementsUnitedhealth group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure complianceCandidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred qualifications:

Switchboard/call center/ customer service
Excellent organizational, interpersonal and communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Physical requirement:

Physical health sufficient to meet the ergonomic standards and demands of the position

To protect the health and safety of our workforce, patients and communities we serve, unitedhealth group and its affiliate companies now require all employees to disclose covid-19 vaccination status prior to beginning employmentIn addition, some roles require full covid-19 vaccination as an essential job functionUnitedhealth group adheres to all federal, state and local covid-19 vaccination regulations as well as all client covid-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure complianceCandidates must be able to perform all essential job functions with or without reasonable accommodationFailure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)

Colorado, connecticut or nevada residents only: the hourly range for colorado residents is $16.00 to $20.38The hourly range for connecticut / nevada residents is $16.00 to $22.45Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives.

*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.

Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.

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Posted 11 days ago