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Onpassive Technologies Private Limited Looking for Technical Support Engineer | Face to Face Interview | ONPASSIVE Technologies | Hyderabad at Hyderabad / Secunderabad, Telangana Full Time
Job Description
Qualifications:
A bachelor’s degree in computer science, information technology or similar
2.5 to 4 years of experience as a Technical Support Engineer
In-depth knowledge of Windows, Linux, and Mac OS environments
Proficiency in remote desktop and helpdesk software, such as Fresh desk, Service NOW, Zen desk and other CRM tools
Advanced knowledge of IT software, hardware, and network setup
Required Technical and Professional Expertise:
Technical Chat /Phone and Email Support Application Support (Voice) IT Trouble Shooting
Should be an expert in pitching the sales of our products and converting the inquiries into leads
Exceptional ability to prioritize and diagnose IT problems
Extensive experience in resolving customer technical queries
Proficiency in documenting processes and monitoring performance metrics
Ability to relay important application feedback to IT developers
Exceptional written and verbal communication skills
Would be flexible with shifts and extended hours for Business Requirements
MS-excel is advantage
Technical Chat /Phone and Email Support Application Support (Voice) IT Trouble Shooting
Should be an expert in pitching the sales of our products and converting the inquiries into leads
Exceptional ability to prioritize and diagnose IT problems
Extensive experience in resolving customer technical queries
Proficiency in documenting processes and monitoring performance metrics
Ability to relay important application feedback to IT developers
Exceptional written and verbal communication skills
Would be flexible with shifts and extended hours for Business Requirements
MS-excel is advantage
