PURPOSE OF POSITION
Candidate will be responsible to handle the queries and complaints from customers.
PRIMARY DUTIES AND RESPONSIBILITIES
Understanding of Inbound Call Handling.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹21,000.00 – ₹24,000.00 per month
Benefits:
– Health insurance
– Provident Fund
Schedule:
– Day shift
– Flexible shift
– Morning shift
Supplemental pay types:
– Performance bonus
Ability to commute/relocate:
– Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Language:
– English Fluent (Required)
Speak with the employer
+91 7004466143
▶️ Customer Service Representative
🖊️ ONIQ SERVICES PRIVATE
📍 Mumbai