Ohms Energy Looking for Customer Service Agent Female at Mumbai Full Time

Ohms Energy is a leading Solar EPC Contractor, having completed more than 100 projects in the Renewable Energy Space. We are based out of Mumbai, having customers across Maharashtra, Rajasthan, Daman, Dadra & Nagar Haveli. We are seeking bright, motivated and hardworking individuals with strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service.

Skills

– Sales, Interpersonal and Influencing Skills

– Ability to aggressively work under sales Pressure.

– Result oriented approach and strong execution skills.

– Multitasking ability.

– Analytical and presentation skills.

– Planning and Organizing Skills

– Good Communication Skills

– Should be well versed in Hindi and English language.

– Efficient over phone calls

Responsibilities

– Making Outbound calls to customers from Database provided.

– Clarifications & queries on Products and Services to be provided to customers, in consultation with Reporting Manager

– Responding to customers with proposals and follow-ups within the defined TATs.

– Fix up meetings of Sales executives with the Customer.

– Accurate data capture of the customer, with status of the call

– Accurate and complete data capture of the customer issues / complaints in the relative formats.

– Attempting to delight the customer by striking a relationship and fulfilling needs.

– Deliver service quality in order to achieve Quality benchmarks defined from time to time.

– Maintenance of records / record keeping.

– Keep self-updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

– Provident Fund

Schedule:

– Day shift

Ability to commute/relocate:

– Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

– Higher Secondary(12th Pass) (Preferred)

Experience:

– Sales (Required)

Language:

– Hindi (Preferred)

– English (Required)

Speak with the employer

+91 8483940884