Oaks Hotels Looking for Front Office Associate at Bihar Full Time

Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

Performing all check-in and check-out tasks

Managing online and phone reservations

Informing customers about payment methods and verifying their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

2 yrs of Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, like Cloud beds and Room Key PMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor.

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

Additional Information

1 year of Experience in Hotel Industry is mandatory.