Provides supervision to a large team of operational service desk team members, or a small staff of professional-level team members.
Work is guided by operational and project objectives.
Sets and communicates clear expectations for work outcomes and manages performance.
Helps define delivery management core processes and improvement opportunities.
Performs analytics, reporting, measurements to meet service level agreements and implement change as needed.
Manages multiple third-party partners across many programs in the successful delivery of solutions.
Provides metrics and reporting support to senior leaders.
Allocates appropriate resources in the projects.
Identifies and implements project specific training needs.
Identifies opportunities for growth within the client environment.
Must have`s:
5 years` experience working with client executives and staff in a managed services (daas) engagements.
8 years` experience in service delivery projects that include tier 2-3 help desk support.
5 years` experience managing staff
Very nice to have:
Experience managing servicenow implementations.
Itil certified.
About ntt data services
Ntt data services is a global business and it services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process servicesWe are part of the ntt family of companies, a partner to 85 % of the fortune 100.
Ntt data services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by lawWe are committed to creating a diverse and inclusive environment for all employeesIf you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest major market: richmond
Job segment:
Consulting, manager, help desk, information technology, technology, management
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