Northern Softech Looking for Backend Support- International (Male) at Chandigarh Full Time

Backend Support Executive – International (Male for the night shift)

Day timings: 9.00am – 6.00pm & Night timings: 9.00pm – 6.00am

Experience: 1-2 yrs (Freshers with excellent communication skills can also apply)

Full Job Description Requires a full time and long term eligible team player who is willing to learn, keen for productivity and accepts responsibility for the tasks assigned and can fit in a positive environment for the individual and company’s growth.

Responsibilities and Duties

1. Answer the incoming USA customer phone calls, chats, and emails and take the appropriate action for each request
2. Handling customer queries, client management, and ecommerce orders submission.
3.

Good written and spoken English is must
4. Required basic computer proficiency and knowledge of MS word and MS Excel will be an added advantage
5. Ensure the quality of service delivery of the task assigned and reporting
6. Any B2C/B2B international sales and support experience will be preferred and analytical skills will be an added advantage.

Key Skills
Calling, email, chat, voice support . Candidate with good customer service skills would be preferred.

Job Type: Full-time

Salary: ₹15,000.00 – ₹30,000.00 per month

Schedule:

– Day shift
– Night shift

Ability to commute/relocate:

– Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

– Are you confortable working in the US shifts?

Experience:

– Customer service: 1 year (Preferred)

Language:

– English (Preferred)