Nliven Technologies Pvt. Ltd. Looking for Technical Support Executive at Indore, Madhya Pradesh, India Full Time

• Minimum of one (1) year direct hands-on experience (individuals with less direct experience may be considered
• Direct experience with Windows 10, Microsoft productivity tools (e.g. Exchange, Office,… Qualifications & Skills Set:
• Minimum of one (1) year direct hands-on experience (individuals with less direct experience may be considered
• Direct experience with Windows 10, Microsoft productivity tools (e.g. Exchange, Office, SharePoint, Teams), and iOS
• Train and guide staff hardware and software usage.
• Strong problem solving and analysis skills
• Strong organising skills with proven ability to effectively prioritise a high volume of requests daily

Technical Support Requirements

• Degree in Computer Science or Information Technology.
• Certification in Microsoft.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Excellent written and verbal English communication.

Technical Support Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• If needed, speaking to customers to quickly get to the root of their problem.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.