Technical
Providing technical configuration and, in some cases, programming as required.
Providing process, data and object modeling in a variety of application and database environments.
Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications.
Providing technical architecture leadership, analysis, design, development, and enhancement.
Maintaining your expertise in industry leading contact center technologies.
Project
Serving in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
Developing costing proposals for projects, perform risk analysis, and manage change control.
Providing business analysis, business area assessment, user needs analysis and business systems design for major projects.
Conducting comprehensive cost/benefit analysis and prepare business cases for projects.
Business
Presenting a professional image in conduct, attitude and attire.
Assisting with the development of client information management standards and evaluation of technology trends.
Contributing to business area assessment, user needs analysis and business systems design.
Assisting with comprehensive cost/benefit analysis and preparation of business cases for new projects.
Supervisory
Supervising during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.
To land this gig you`ll need:
Bs/ba in technical (e.g., cs/is/ee) or business (e.g., marketing/mis) field or equivalent work experience required.
Implementation manager 5-7 years professional services experience
Implementation manager 10+ years professional services experience
Equal years of professional experience beyond education requirements as noted above
Implementation & solutions: broad skills in both technology & analysis
Business optimization: deep skills around business analysis
Expert services: deep skills in specialized technical & functional areas
Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Bonus experience:
Prior consulting experience.
Contact center operational experience
Contact center software solution experience