Net Connect Looking for Voice Process at Bengaluru, Karnataka Full Time

Must have:
Excellent communication skills (Global)

We can look at freshers also with any graduation. We are open to take Diploma holders as well

with few years of experience.

Is responsible to log and dispatch cases, provide status updates and route cases

appropriately to the right queue as per the defined SLA.

Handling of misroute calls and cases

Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams

Order parts wherever applicable as an exception OR as a part of customized

process

Handling of customer escalations and interacting with level 1 & level 2 teams,

trade teams & partners using standard or customized processes, region resource

control teams, onsite engineers, partners and logistics teams.

Event management of cases wherever applicable for all Cases defined with

specific priorities and severities

Escalation management for customers who log cases only through access teams

wherever applicable.

Entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN,

IPG, PSG and MV products