We have an opening for storage support engineer position in bangalore and pune locationIf you are interested, kindly send your updated resume to [email protected] or by replying on the same mailBelow is the jd for your reference.
Roles and responsibilities
Provide remote storage hardware & software support to mc customers, field ce`s, escalation engineers, reseller/var as well as l1 engineers, diagnose and solve the incidents/issues via phone and email.
Candidate should perform the problem resolution, interface with onsite engineers, account support managers, escalation and elevation management
Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
Provide immediate technical response and expertise in restoration of customer high availability environments.
Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
Develop and document clear action plans to resolve issues even where information may be limited.
Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
Delivers timely solutions to customer issues and meets the defined slas for response and resolution time and other performance metrics are met /exceeded.
Collaboration with other cross functional groups i.eL2, l3 , labs , call management, resource control to ensure timely resolution of issues
Participate / prepare post incident reviews with asm/account team as required.
Aptitude towards problem solving and trouble shooting skills on tape libraries, library management software, san connectivity, backup software etc., including log analysis
Desired candidate profile: should be flexible to work from office & comfortable for rotational shifts
Perks and benefits: shift allowance + cab facilities
Role: cloud system administration
Salary: not disclosed by recruiter
Industry: it services & consulting
Functional area: it & information security
Role category: it infrastructure services
Employment type: full time, permanent
Key skills saniscsistorage administrationfibre channel nasstorage arraystroubleshootingraid skills highlighted with ‘‘ are preferred keyskills
Ug: b.tech/b.eIn any specialization,b.sc in any specialization,b.com in any specialization,bca in any specialization
Pg: any postgraduate
We are proud of our over two decades of our legacy in technology driven professional and managed servicesWe at netconnectpvt ltd, have developed knowledge and expertise to deliver the customer centric solutions, through our services & productsHarnessing the technologies in digital, security & infrastructure, our teams of talented professionals, deliver these solutions across the globeWe are guided by our credo: integrity, respect & passion.
We have offices pan india
From 1 to 3 year(s) of experience
Posted 16 days ago