Job Description:
Handle inbound calls from the customers.
Identify the needs of customers, resolve issues, and provide solutions.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Excellent communication skill, Versant level 5 must.
Six days Working & 1 rotational week-off, 9 hours shift.
Graduate with minimum 6 month of work experience in customer service only, preferably inbound services. (Customer service / Hospitality (front Desk) / International calling experience / Telecom / D2H / Calling / Tele caller/ Tele sales/ Collections).
Typing Test – 25-30 WPM with 85% accuracy
Working window 24×7 (Male) 7am to 9pm (females).
Typing Test – 25-30 WPM with 85% accuracy.
Salary: Graduate (6-11 months’ work expr) – 3.20 lacs, Graduate (12 months plus work expr) – 3.50 lacs.
Address- Tech Mahindra Pvt. Ltd, Oberoi Garden Estate, IT Building Unit 2, 4th Floor Near Chandivali Studio, Saki Vihar Road, Chandivali, Andheri East, Mumbai – 400072.
Interview Process:
HR screening round
Operations interview
Versant assessment (VETI 5), Numerical assessment and Psychometric test.
Final client Interview (Face to Face)
{Client round goes upto 35 mins per round, candidates need to be well briefed. (Expectation- Comms/ Inbound CS exp/ Mockcall- Show sympathy and empathy and resolution)}
Interested candidates can share your resume on:-
7205153122
Note: No transport services will be provided even for night shifts.
Job Type: Full-time
Salary: ₹29,000.00 per month
Ability to commute/relocate:
– Mumbai, Maharashtra:
Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Preferred)
Experience:
– total work: 2 years (Preferred)
– Customer service: 2 years (Preferred)
Language:
– English (Preferred)
– Hindi (Preferred)
Speak with the employer
+91 7205153122
▶️ Customer Service Associate
🖊️ MoSahaya
📍 Mumbai
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