Magnum Group Looking for Information Technology Desktop Support at Jabalpur, Madhya Pradesh, India Full Time

Company Description

Magnum Group is a BPO-BPM and contact center services organization focusing on voice/non-voice, email, chat, inbound and outbound services. The company is ISO-9001:2008 and ISO-27001:2013 certified, registered under MPSEDC, and a member of NASSCOM. Magnum Group is headquartered in Bhopal, India, and specializes in operations & maintenance, utility management, and security services.

Role Description

This is a full-time on-site role for an Information Technology Desktop Support Specialist located in Jabalpur. The Desktop Support Specialist will be responsible for maintaining, troubleshooting, and resolving hardware, software, and networking issues. Additionally, excellent customer service and communication skills are required to respond to user inquiries and problems, and assist with user training and education on proper use of computers, software, and network resources.

Qualifications

• 3 yrs, Strong experience in Network Administration and Information Technology
• Experience with Troubleshooting and Network Security
• Excellent Customer Service skills
• Ability to work independently or on a team
• Experience with Microsoft Office Suite
• Certifications in CCNA, MCSA or equivalent are a plus
• Bachelor’s degree in Computer Science, Information Technology, or related field