Macropace Technologies Looking for Desktop Engineer – Technical Support at Bengaluru, Karnataka, India Full Time

• Responding to technical support calls from end users of computers and software applications.
• Setting up and installing new computers, networks and software.
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
• Diagnosing and fixing network problems and hardware or software faults.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.

(ref:hirist.com)