Roles & responsibilities
Develops and nurtures relationships with customers, identifying new trend-setters and establishing solid relationships with them.
Makes recommendations on potential improvement of overall marketing drive for the segment to the business management.
First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic marketing segment of the organizationIdentifies and develops new customers.
Collecting and providing all pricing related information to assist bu implementing a price policy in the relevant market and devises pricing tactics within specified guidelines.
Assists bu’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, cost management, bad debt and working capital.
Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with the customer service group.
Efficiently customer management plan and reports to extract more value for lyondellbasellInvolves the csr as a primary source of information to build a market intelligence report.
Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions.
Comply with lyb policies.
Works closely with business finance and support as to determine customer financial health and credit limit.
To follow all company policy about product risk managementWork in collaboration with ts, supply chain in order to understand and avoid product riskFollow directives and procedures from lyondellbasell product stewardship manager apac & afmeiFollow up of claims in guidance with the policy for product risk management.
MinQualifications and experience :
Bachelor / master degree – science or engineering, degree in business administration will be added to the benefit of the candidature.
Minimum 6 year experience in polymers, sales, marketing or business management, mainly in import traded products like catalloy, pb1, performance materials etc.
Functional competencies :
Account management : develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy
Negotiating : can negotiate skillfully in tough situations with both internal and external groupsCan settle differences with minimum “noise”Can win concessions without damaging relationshipsCan be direct and forceful as well as diplomaticGains trust quickly of other parties to the negotiationsHas a good sense of timing.
Presentation and communication skills : presents information in a simple way, clearly communicating the key messages and engages the audienceCommunicates openly and clearlySimplifies complex issues where possible and share information freely
Product and technical knowledge : looks for opportunities to continuously learn about lyb products and services to be able to clearly articulate these in a strong value proposition for the customer.
People management skills: have experience of managing cross functional team members in multinational companies.
Competencies
Builds effective teams collaborates cultivates innovation customer focus demonstrates courage drives results ensures accountability instills trust and exemplifies integrity
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