LTIMindtree Looking for Specialist – System Management at Bengaluru, Karnataka, India Full Time

Job Description

Years of Experience – 2 to 7 years

JOB DESCRIPTION:- Windows DND

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Strong Experience in following technologies:

Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment.

OS installation setup phases.

Windows patching / Windows servicing – “windows update” – Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components.

Windows activation – understanding and troubleshooting windows activation client/server and KMS (Key management service) – setup / configuration and troubleshooting as well.

Bitlocker / MBAM – Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.

MDT / WDS – Basic knowledge on MDT / WDS it’s functionality and troubleshooting scenarios.