Live Connections Looking for Network Operations Center Engineer at India Full Time

Role and Responsibilities

This candidate will help administer the Global Network Operations Center (NOC) which monitors our mission critical line-of-business applications. Specifically, this candidate will be responsible for monitoring, troubleshooting, and acting as Point of communication for our real time Production alerts, all while upholding our commitment to a high Service Level Objective (99.99% uptime). NOC Engineers are responsible for operating, deploying, managing, and continuously improving Freewheel technology systems and services as well as associated infrastructure in a 24×7 environment. NOC Engineers provide subject matter expertise,

resolve complex break/fix scenarios and engage broader teams as necessary; partner with engineering, vendors, and clients to achieve continuous improvement. Works with limited supervision and direction while executing associated functions and responsibilities. Follows operational practices and independently determines/develops approaches for non-routine solutions. Receives general direction in areas of focus.

• Troubleshoot issues and alerts, escalate when necessary.

• Supports all the NOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements.

• Ensures the availability of networking services; studies, evaluates, analyzes, and monitors the network and services to determine problem areas and/or areas of concern.

• Monitors, isolates, triages, and resolves outages and impairments. Identifies and implements opportunities for improvement.

• Analyzes data and metrics, identifies problem areas, and provides actionable insight.

Must Have Technical Skills

• Relevant Network Operations Center/System-Admin Experience.

• Linux and MySQL Scripting

• Experience in a cloud environment

Good To Have Technical Skills :

• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews

Other details.

• Work / Shift Timings : Global NOC is a 24x7x365 organization. As such evenings and weekends will be required.

• Engineer level 3 will demonstrate more experience and some leadership responsibilities too.