Leverage Business Solutions Private Limited Looking for Technical Support Engineer at Bengaluru / Bangalore Full Time

Provide first-line technical support and assistance to users encountering issues with the application.
Diagnose and troubleshoot software-related problems, including installation/set-up, configuration, functionality, and performance issues.
Respond to user inquiries, tickets, and service requests in a timely and professional manner, ensuring high levels of customer satisfaction.
Investigate reported issues and determine the root cause of problems by analyzing logs, system configurations, and user inputs.
Collaborate with development teams to resolve technical issues and implement solutions.
Document troubleshooting steps, resolutions, and workarounds for future reference and knowledge sharing.
Assist in the deployment and configuration of software applications, patches, and updates.
Conduct testing and validation of software releases to ensure compatibility, stability, and performance.
Monitor software performance and system health using monitoring tools and diagnostic utilities.
Provide training and guidance to end-users on the use of software applications, features, and functionalities. Conduct periodic training sessions and workshops to educate users on best practices and tips for optimizing software usage.
Escalate unresolved issues to appropriate teams for further investigation and resolution.
Maintain communication with users, stakeholders, and management regarding the status of reported issues and resolution timelines. Follow established escalation procedures and service level agreements (SLAs) to ensure timely resolution of critical issues.
Identify opportunities for process improvement, automation, and efficiency gains in software support workflows.