Le Marble Gallery (MG Group Looking for Customer Care Executive (CCE) Tele calling at Civil Station Full Time

Job details

Salary

Up to ₹15,000 a month

Job Type

Full-time

Regular / Permanent

Qualifications

– Higher Secondary(12th Pass) (Preferred)

– Telecommunication: 1 year (Preferred)

– Customer service: 1 year (Preferred)

Full Job Description

1*. Attract potential customers by answering product and service questions.*

2. Manage incoming calls and customer service inquiries.

3. Identifying and assessing customers’ needs to achieve satisfaction.

4. Build sustainable relationships and trust with customer.

5. Understand the products and provide accurate, valid and authentic information.

6. Handle customer complaints,

provide appropriate solutions and alternatives within the time limits; follow up customer interactions, process customer accounts and file documents.

7. Follow communication procedures, guidelines and policies.

8. Identifying and assessing customers’ needs to achieve satisfaction.

9. Refer unresolved customer grievances or special requests to designated departments for further investigation

10. Clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

11. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up customer interactions, process customer accounts and file documents.

12. Consolidate and report customer feedback.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹15,000.00 per month

Schedule:

– Day shift

Education:

– Higher Secondary(12th Pass) (Preferred)

Experience:

– Telecommunication: 1 year (Preferred)

– Customer service: 1 year (Preferred)

Speak with the employer

+91-XXXXXXXXXX

Hiring Insights

Application response rate: 76%

Hiring 3 candidates for this role

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