Log In
Sign Up
Larsen & Toubro Infotech Limited Looking for Service Desk at Pune, Maharashtra Full Time
Record all End user transactions in ticketing tool.
Update incidents with detailed and relevant information in a timely and effective manner.
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution.
Escalate an incident or troubleshoot tickets according to the company escalation processes.
Ensure Customer Service Level Agreements are met or exceeded.
Respond to customer enquiries in a timely and efficient manner.
To enhance Customer Satisfaction by providing quality deliverables
Contribution to knowledge management by updating/creating the knowledge articles
Adherence to communication etiquettes
Quality Should adhere to the basic guidelines laid down for the ticket/soft skills quality feedbacks provided by Leads/Coach
Update incidents with detailed and relevant information in a timely and effective manner.
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution.
Escalate an incident or troubleshoot tickets according to the company escalation processes.
Ensure Customer Service Level Agreements are met or exceeded.
Respond to customer enquiries in a timely and efficient manner.
To enhance Customer Satisfaction by providing quality deliverables
Contribution to knowledge management by updating/creating the knowledge articles
Adherence to communication etiquettes
Quality Should adhere to the basic guidelines laid down for the ticket/soft skills quality feedbacks provided by Leads/Coach
1.00-3.00 Years
