Role:- Technical support associate or Senior Technical support associate
Basic knowledge Requirement:-
1. Basic knowledge of operating system such as supported windows suites OS X and above.
2. Basic knowledge of computer hardware.
3. Basic knowledge of copper and fiber internet.
4. Basic knowledge of internet application software
Job Description:-
1.Handling the customer queries over inbound calls
2.Resolving customer queries and concerns over time.
3.Assisting Customer if they are facing a problem and troubleshooting it.
4.Ensuring the customer has a positive experience with the company.
Requirement:-
1.Graduate & Undergraduate both can apply.
2.Excellent communication skills.
3.Technical support experience can add an advantage.