Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
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Your Role and Responsibilities
The individual is responsible to provide timely resolution to level 2 / level 3 tickets reported at the desk in the form of an Incident, Service Request, Change Orders, or Problem Ticket. They participate in security health check and patching related activities to secure customer IT environment and review the daily health check reports and system logs for the environment stability and take any corrective action as required.
They participate in change review process of the account and collaborate with the customers and other key stakeholders (internal & external) on infrastructure change activities and implement them on a timely fashion.They are also responsible to work with the vendor on any open issues that are escalated for advance support and drives those issues to closure.
Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
Keep tickets updated at all time for better clarity on the progress.
Raise change tickets and represent them in CAB review board and implement it in Customer environment as required. Maintain Customer’s Collaboration environment in a healthy state and take proactive measures to prevent incidents.
Maintain +ve compliance posture of Customer Collaboration environment at all time.
Participate in Customer, Account and Internal delivery interlocks for better governance and control.
Required Technical and Professional Expertise
Moderate to advance level Knowledge of collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
Knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
Knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
Knowledge of Scripting (Eg: PowerShell)
Basic Knowledge of Windows Server Administration
Ability to communicate effectively (Written and Oral)At least 3 to 6 plus years’ experience as a MS Exchange/O365/SharePoint Administrator with a knowledge in Active Directory , Windows server vulnerability , Patches, AD objects and GPO management
Preferred Technical and Professional Experience
Knowledge of SharePoint, Azure AD, O365 & MS Teams GPO AD etc.
Superb collaboration, interpersonal, and communication skills.
Advanced analytical and problem-solving abilities.
Excellent organizational and time-management skills
State / Province
City / Township / Village
City / Township / Village 1
City / Township / Village 2
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Role ( Job Role )
Systems Management Specialist
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?