KPMG Looking for Manager – Quality Control at   Gurgaon, Noida Full Time

• Working with ESH leadership, implementing, and maintaining a sustainable Quality Management System which ensures all ESH outputs are to the requisite quality
• Running continuous improvement projects or central profiles (Coaching, mentoring, quality control, etc.) and providing support to the Managers by sharing relevant analysis and reports from quality perspective.
• Taking internal and external feedback from surveys/ reviews and extracting key lessons to be prioritized
• Continuous improvement in NPS score for ESH
• Developing strong, trusting, and credible working relationships with stakeholders.
• Seeking opportunities to innovate and automate, to increase efficiency and improve quality
• Maintaining Quality Control documentation
• Maintaining the data confidentiality and adherence to the risk management policy by the team members

This role is for you if you have the belowEducational qualifications

• Graduate/Post graduate from a reputed university with an excellent academic result
• Six Sigma, Quality Control

Work experience

• 8+ years’ experience with a Big 4 or any KPO/Offshoring industry in a client facing environment working with corporate and/or international clients

Mandatory technical & functional skills

• Understands audit support processes applicable to the role. Exhibits and stays current on appropriate competencies in order to ensure current best practice is applied in role
• Uses firm-approved audit tools and innovative technology solutions to improve ESH quality & auditor experience.

Preferred technical & functional skills

• Knowledge of quality framework and key controls
• Previous experience of setting up and running quality framework in an audit/ financial business

Key behavioral attributes/requirements

• Embrace and embed our culture ambition of high challenge, high support which is grounded in Our Values.
• Be accountable, professional and act in the public interest, working for the benefit of shareholders of audited entities and wider society
• Be inclusive and embrace the opportunity to work with other teams within ESH and across the firm in an integrated way. Have a sense of community, purpose and fun