Job Name : Inbound
Salary : 18000 – 20000 a Months
Exp: 0 – 2 years
Company Name : Kotak Mahindra Bank
Location : Remote
Qualification : Graduation
Language : English/Hindi
Job Info –
Job Role:
Ø Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards
Ø Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
Ø Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Ø Manage escalated customer calls (complaints) with end-to-end resolution
Job Description:
Ø Graduate
Ø Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
Ø Excellent communication skills – Verbal & Written
Ø Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Ø Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Ø Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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