KOOLATRON India Looking for Urgently Hiring IT Helpdesk Specialist at Pune, Maharashtra, India Full Time

Showcase is seeking an IT Helpdesk Specialist who can provide first-level support to end-users and maintain computer hardware, software, and perform upgrades. The ideal candidate will be responsible for the day-to-day operation of all PCs and peripherals, whether stand-alone or networked.

Responsibilities

• Respond to requests for technical assistance in person, via phone, chat or email
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions via the ticketing system
• Administer help desk software, identifying and notifying IT management regarding stale or unassigned tickets. Assign tickets where possible
• Follow up with users to ensure complete resolution of issues
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Escalate technical problems with Local Area Networks and Wide Area networks and Servers
• Inform management of recurring problems
• Stay current with system information, changes, and updates
• Maintain an inventory of spare computers, monitors, phones, cables, chargers, etc.
• Identify any IT supplies and spare equipment needed to maintain an available inventory

Requirements

• Minimum 6 months to 1 year of experience in a first-level IT helpdesk support role
• College or University degree in Computer Science or equivalent
• Ability to communicate verbal and written information in a clear, friendly, detailed, and informative manner.
• PC Hardware, printer, RF Gun experience, setup, configure, repair, debit machines
• Experience providing support in Point of sales systems is a desired asset
• Desktop Support experience with MS Windows 7, 8, 10
• User support for MS Office
• Troubleshooting email problems, working with archiving, PST/OST
• Intermediate experience with Active Directory including GPO management
• General knowledge and experience with network connectivity – switches, routers, etc.
• Experience troubleshooting desktops, laptop, printers, network drives, etc.
• Experience using a central management ticket solution with inventory and asset management
• VOIP Knowledge is an asset
• Team-oriented player.
• Great on-time attendance record.
• Strong work ethic. Self-Starter.
• Ability to multitask

If you are an experienced IT Helpdesk Specialist with a passion for providing top-notch technical support, we encourage you to apply.

As one of the world’s largest retailers of its kind, Showcase “Home of the Hottest Trends”, has 150+ permanent stores in North America’s best shopping centres. Showcase offers the most fun, interactive, new, and unique products ever – all in a retail environment where you can “try it before you buy it.” We call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in every major market across Canada, now expanding in the USA.

Skills: it,troubleshooting,cables