Kiotel Hospitality Private Looking for VIRTUAL FRONT DESK (WorkFromOffice) at Surat Full Time

WORK FROM OFFICE

Customer Service Associate – Virtual Front Desk (Hospitality)

VIRTUAL FRONT DESK FOR US-BASED HOTELS

WORK FROM OFFICE

Location: Althan, Surat

Position Type: Full-Time

Shift Timings: 7 am – 3 pm, 3 pm – 11 pm & 11 pm – 7 am (ROTATIONAL SHIFTS)

Days of Work: 6 days a week

Salary Range: ₹17,000 to ₹30,000 per month

WORK FROM OFFICE

Responsibilities:

– Provide assistance to hotel guests by handling check-in and check-out processes.
– Respond promptly and professionally to guest inquiries and concerns.
– Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.

– Collaborate with the on-site hotel staff to ensure seamless guest experiences.
– Maintain a high level of empathy, patience, and customer service while addressing guest needs.

Requirements:

– Strong communication skills in English, both written and spoken.
– Prior customer service experience is a plus
– Ability to handle high-pressure situations and prioritize tasks effectively.
– Flexibility to work in rotational shifts.
– A passion for delivering exceptional customer experiences.
– Basic computer skills and proficiency in using virtual communication tools.

Benefits:

– Competitive salary within the range of ₹17,000 to ₹30,000 per month.
– Opportunity to work and contribute to a global hospitality network.
– Comprehensive training and ongoing support to enhance customer service skills.
– Exposure to the hospitality industry and guest service operations.
– Dynamic and collaborative work environment.

Job Type: Full-time

Pay: ₹17,000.00 – ₹30,000.00 per month

Benefits:

– Food provided

Schedule:

– Day shift
– Morning shift
– Night shift

Supplemental pay types:

– Performance bonus
– Quarterly bonus
– Yearly bonus

Ability to commute/relocate:

– Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

– What are your Salary Expectations?

Education:

– Higher Secondary(12th Pass) (Preferred)

Experience:

– total work: 1 year (Preferred)

Language:

– Fluent English (Required)

Shift availability:

– Day Shift (Preferred)
– Night Shift (Preferred)

Work Location: In person

▶️ VIRTUAL FRONT DESK (WorkFromOffice)
🖊️ Kiotel Hospitality Private
📍 Surat