Kepler Hospitality Looking for Front Office Associate at Goa Full Time

Job details

Salary

₹15,000 – ₹20,000 a month

Benefits & Perks

Provident Fund

Job Type

Full-time

Qualifications

– Total work: 2 years (Preferred)

Benefits

Pulled from the full job description

Provident Fund

Full Job Description

– Welcome guests during check-in and giving a fond farewell to guest while checkout.

– Knowledge about Ezee Absolute software for reservation of rooms.

– Handling guest complaints and concerns in an efficient and timely manner.

– Coordinating and multi-tasking job duties in a busy environment.

– Detailed information regarding arrivals and room requirements.

– Have up to date information on daily room occupancy.

– Providing excellent customer service as per hotel standards.

– Providing information regarding the Hotel, town attractions, activities etc.

– Check on VIP reservations, complete their pre-registration formalities.

– Maintain up-to date information on room rates, current promotions, offers and packages.

– Co-ordinate with housekeeping for clearing of rooms.

– Collect Guest feedback during guest departure along with his likes and dislikes.

– Perform basic cashier activities as and when required.

– Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

– Give proper and complete handover to the next shift

– Should be able to handle all guests without bias or prejudice.

– Follow the house rules and policies laid down by the management.

– Adhere to strict staff grooming and hygiene standards.

– Good command of the English language is essential, both written and verbal.

– Must possess strong organization, time management skills, attention to detail.

– Must be guest service focused and a team player.

– Positive attitude and outgoing personality is essential.

– Escort guests / visitors for property show around as and when required.

– Knowledge in MS office is required.

– Able to attend phone calls and deliver proper information to guests.

– Ability to understand and carry out oral and written instructions and request clarification when needed.

– Strong interpersonal and organizational skills.

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

– Provident Fund

Schedule:

– Night shift

Supplemental pay types:

– Performance bonus

– Yearly bonus

Ability to commute/relocate:

– Goa, Goa:

Reliably commute or planning to relocate before starting work (Required)

Experience:

– total work: 2 years (Preferred)

Speak with the employer

+91 7776971437

Expected Start Date: 18/04/2023

Hiring Insights

Hiring 1 candidate for this role

Job activity

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