IQVIA Looking for Operations Specialist at Remote Full Time

Job type full-time remote

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Full job description

Essential functions

Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.

Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.

Ensures, through review and verification, that the product deliverable meets the customer`s specifications, including timeliness and quality.

Assist account manager, project managers, and clients to derive optimum value from iqvia products and services by explaining and expanding the usage of current iqvia deliverables and identifying revenue opportunities within existing clients.

Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.

Monitors performance against existing service agreements and ensures client’s obligations are met.

Qualifications

Bachelor`s degree req

Two (2) or more years of related work experience req

One (1) to two (2) years experience as an iqvia client service representative req or equivalent

Assisting account management/project management in facilitation, presentation and training

Proficiency in pc applications, such as excel

Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases

Demonstrated problem solving, analytical and strong customer service skills

Demonstrated ability to develop and maintain relationships in a diverse business environment

Iqvia is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industryWe believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier worldLearn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilitiesHttps://jobs.iqvia.com/eoe

As the covid-19 virus continues to evolve, iqvia’s ability to operate and provide certain services to customers and partners necessitates iqvia and its employees meet specific requirements regarding vaccination statusHttps://jobs.iqvia.com/covid-19-vaccine-status

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Posted 30+ days ago