Investis Digital Looking for System Administrator at Vadodara, Gujarat, India Full Time

Position: System Administrator

Employment Type: Full-Time

Role:(UPTO 5 Years only)

The Systems Administrator reports to a Supervisor and/or Technical Manager and provides IT Field

Operations support for 24×7 LANs and associated applications, peripherals, connectivity and end-users in a Service

Desk. This position relies on instructions and pre-established guidelines to perform the functions of the job while

working independently or under immediate supervision.

Responsibilities:

• Monitor the Remedy ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN

trouble tickets.

• Fulfill Service Requests such as workstation moves, software installations and equipment configuration

changes.

• Verify with end users that the issue has been resolved to their satisfaction.
• Update tickets following a documentation standard template, stating or restating the Issue, Actions

Taken, and Next Actions Needed.

• Manage Windows Server configurations, security patches and applications.
• Provide support for VPN connectivity
• Consult and coordinate activities with Service Desk personnel.
• Communicate plans, progress, and issues in a timely manner.
• Participate in the weekly on-call duty rotation, providing after-hours support to customers and supported

equipment.

• Support peripheral devices including scanners and printers.
• Support mobile devices such as IPhones, IPads, Android.
• Support business continuity plans and site readiness.
• Maintain server backups
• Documents, tracks and monitors all problems and requests to ensure a timely resolution.
• Consistently meets the service target objectives and ticket resolution rates.
• Performs other duties or special projects as assigned.
• Offer remote assistance for users with technical needs.

Skills:

• Requires a solid understanding of core networking including but not limited to: LAN/WAN, DNS, TCP/IP,

DHCP, IIS, VPN, Wireless and Firewalls

• Office 365 administration and support a plus.
• Must be self-motivated, display an attitude of ownership and a strong desire to learn new technologies.
• Must be a team player with excellent customer service skills and communication skills (both oral and

written), attention to detail, comprehensive problem solving and troubleshooting skills.