Service Delivery Manager
Location: Bangalore
Department: IT
Vacancy type: Permanent
Shift: EMEA Shift (12pm to 9pm)
The position
The IT Service Delivery Manager is accountable for the end-to-end delivery of programs, operations, and projects to meet business needs, and responsible for CSAT across EMEA/AMEC regions. The IT Service Delivery Manager (SDM) will report into the VP and will be responsible for driving the delivery and migration of the ITG IT Projects, Operations and Programs. You will work closely with the Service-Lines, Business leaders, Global SD, technology partners, Service providers and Vendors and lead the successful technology/Support delivery for ITG Business community. In this role, you will be responsible for driving and supporting the ITG Technology teams to plan and execute the Build, Release and Test of all future features/technology services of ITG IT. This will include enabling best in class project teams as well as managing the active Service and retiring the legacy. As the IT Service Delivery Manager, you will be responsible for:
Your responsibilities
Essential Functions of the Job:
Analytical/Decision Making Responsibilities:
Your profile
About Intertrust Group
We are the premier global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. We have locations and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia-Pacific, and the Middle East, with more than 7,500 employees. We are the business behind business®.
Working with us means entering a dynamic, international, and growth-oriented company. Diverse teams give us a competitive advantage and drive innovation. We’re committed to attracting, developing, and retaining talented people who create an environment where everyone is valued and respected. Intertrust Group, a CSC company, is an equal opportunity employer.
Careers |Intertrust Group, a CSC company (intertrustgroup.com) Visit our careers site to learn more about our commitment to our clients, communities, and each other.
Additional candidate considerations
The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
As Intertrust Group is actively hiring around the world, we may retain your CV in our database for other opportunities, unless you direct us otherwise.
As used in this posting, Intertrust Group refers to all our global business units. Please see intertrustgroup.com for a detailed description of our businesses, locations, services, and products.
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