Job type full-time remote
Benefits pulled from the full job description
Flexible schedule work from home
Not provided by employer
Full job description
Overview:
The travel support specialist is responsible for facilitating day to day agent questions from advisors that require assistance in resolving support queries.
***this position can work from home in most states, however, this position cannot be completed in the state of colorado.***
Schedule: monday- friday 9:30am-6pm pstMust be flexibleResponsibilities:
Responsible for supporting questions on navigating the gds sabre, sabre formats, sabre profiles, csl, agent portal & intranet.
Provide overall customer service and support.
Research and troubleshoot all service desk questions.
Working in a service desk environment, action or reassign ticket queries.
Responsible for handling calls, emails, and remote desktop share to facilitate from point of contact to resolution.
Provide timely response within the sla(service level agreement) 60 min.
Escalate complex problems to higher level of expertise and work with internal teams and departments within the organization and vendor.
Facilitate rejected arc (airline reporting corporation) errors from daily queue list.
Qualifications:
Proficient sabre with 5 years of experience.
Deep knowledge of sabre formats, air ticketing, hotel, cars, and non-arc invoicing.
Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
Good understanding of key gtc initiatives and employs good change management skills.
Client base knowledge a plus.
Flexible hours.
#li-remote
Internova travel group is an equal opportunity employerWe make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Hiring insights
Job activity
Posted 15 days ago
Require a Java Developer with Springboot & Azure Expertise would be responsible to build Products based on business requirements, involved...
Apply For This JobJob details Salary ₹10,000 – ₹15,000 a month Benefits & Perks Provident Fund, Cell phone reimbursement, Commuter assistance, Food provided...
Apply For This JobJob details No matching job preferences Salary ₹30,000 – ₹50,000 a month Job type Regular / Permanent Shift and schedule...
Apply For This JobCompany: gourmet craft (www.gourmetcraftfoods.com) Job title: sales promoter Location: hyderabad Salary range: 13000 per month Timings: 10-7pm Leave: monthly 4...
Apply For This JobJob details No matching job preferences Salary ₹35,000 – ₹60,000 a month Job type Full-time Shift and schedule Rotational shift...
Apply For This JobDetailed Responsibilities – Prospect relentlessly to build pipeline and build strong relationships with prospects – Own the experience we give...
Apply For This Job