Job type full-time remote
Benefits pulled from the full job description
Flexible schedule work from home
Not provided by employer
Full job description
The travel support specialist is responsible for facilitating day to day agent questions from advisors that require assistance in resolving support queries.
***this position can work from home in most states, however, this position cannot be completed in the state of colorado.***
Schedule: monday- friday 9:30am-6pm pstMust be flexibleResponsibilities:
Responsible for supporting questions on navigating the gds sabre, sabre formats, sabre profiles, csl, agent portal & intranet.
Provide overall customer service and support.
Research and troubleshoot all service desk questions.
Working in a service desk environment, action or reassign ticket queries.
Responsible for handling calls, emails, and remote desktop share to facilitate from point of contact to resolution.
Provide timely response within the sla(service level agreement) 60 min.
Escalate complex problems to higher level of expertise and work with internal teams and departments within the organization and vendor.
Facilitate rejected arc (airline reporting corporation) errors from daily queue list.
Proficient sabre with 5 years of experience.
Deep knowledge of sabre formats, air ticketing, hotel, cars, and non-arc invoicing.
Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
Good understanding of key gtc initiatives and employs good change management skills.
Client base knowledge a plus.
Internova travel group is an equal opportunity employerWe make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Posted 15 days ago
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