Job details
Salary
₹2,80,000 – ₹4,00,000 a year
Benefits & Perks
Provident Fund, Health insurance, Paid time off
Job Type
Full-time
Qualifications
– Total work: 1 year (Preferred)
Benefits
Pulled from the full job description
Health insurance
Paid time off
Provident Fund
Full Job Description
A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
– Manage large amounts of incoming calls,
emails and chats
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Follow communication procedures, guidelines and policies
– Take the extra mile to engage customers
Job Type: Full-time
Salary: ₹280,000.00 – ₹400,000.00 per year
Benefits:
– Health insurance
– Paid time off
– Provident Fund
Schedule:
– Rotational shift
Ability to commute/relocate:
– Delhi – 110044, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:
– total work: 1 year (Preferred)
Speak with the employer
+91 8527765325
– Health insurance
Hiring Insights
Hiring 2 candidates for this role
Job activity
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