– Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.
– Coordinate with internal and external clients and provide assistance on phone and resolved all queries.
– Ensure optimal level of customer services and collaborate with brokers, and stakeholders for all requests.
– Maintain knowledge on all technical information and resolve all issues in transactions and perform corrections where require.
– Manage everyday work activities and informed the supervisor appropriately.
– Administer and collect all metrics on processes and identify data points to improve all processes.
– Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
– Monitor all data entry operations and ensure compliance to timeframe.
– Ensure and maintain effective professional relationships with staff.
– Perform quality check assessment on all processes of various associates.
– Coordinate with team members and ensure achievement of all team objectives and goals.
– Analyze all issues of internal and external clients and provide effective resolutions for same.
▶️ Process associate
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