Infinite Computer Solutions Looking for IT Analyst at Noida, Uttar Pradesh, India Full Time

Noida

Job Description

Job Description: L1 support – Technical Support

Minimum 3 Years Of Experience

Primary Skills:

• 3+ year of experience in Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
• Answer calls from users, creating tickets and resolving issues.
• Manage critical issues via Critical Incident Response Tracking (CIRT) process.
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
• Record critical information in the internal tracking application to clearly document the problem, action taken, and end solution for a historical record, monitor and update the status of various customer problems at any given time, and provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other IT staff.
• Assist users with technical issues in patient care systems.

Roles And Responsibilities

• Handling Basic L1 level queries for the users
• Provide assistance and training to users on information technology systems.
• Diagnose and quickly resolve a wide range of Windows applications issues.
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• Understanding Azure.
• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Customize & configure desktop hardware to meet specifications and business standards.
• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
• Strong organizational skills and ability to multi-task in a small business environment
• Team players must be able to work with people within and outside of the IT department.
• Customer service oriented.
• Must be willing to work in shifts.

Qualifications

Bachler Degree

Range of Year Experience-Min Year

3

Range of Year Experience-Max Year

5