Impelsys Looking for Information Technology Operations Manager at Bengaluru, Karnataka, India Full Time

Impelsys is a market leader in providing cutting-edge digital transformation solutions & services – leveraging digital, AI, ML, cloud, analytics, and emerging technologies. We deliver custom solutions that meet customers’ technology needs wherever they are in their digital lifecycle.

With 20+ years of experience, we have helped our clients to build, deploy & streamline their digital infrastructure by providing innovative solutions & value-driven services to transform their business to thrive in a digital economy. We offer expertise in providing Products & Platforms, Enterprise Technology Services, and Learning & Content Services to drive business success.

Some of our marquee customers include Elsevier, Wolters Kluwer, Pearson, American Heart Association, Disney, World Bank, International Monetary Fund, BBC, Encyclopedia Britannica, McGraw-Hill, Royal College of Nursing, and Wiley.

Our technology stack is varied and cutting edge. We have moved from monolithic applications to distributed architecture to now, microservices based architecture. Our platform runs on Java, LAMP and AngularJS. Our mobile apps are native apps as well as apps built using React, Xamarin and Ionic. Our bespoke development services’ TRM includes AngularJS, jQuery, Bootstrap, Cordova, Kafka, PNGINX, Propel, MongoDB, MySQL, DynamoDB, and Docker among others.

Impelsys is a Great Place to Work certified company & has a global footprint of 1000+ employees, with its delivery centers in New York, USA, Amsterdam and Bangalore & Mangalore in India.

Website http://www.impelsys.com

Job Title: Director/Manager of Operations

Location: Bangalore

Department: Heart Bangalore

Reports To: Vice President

Job Type: Full-time

Summary:

The Director/Manager of Operations will play a critical role in the planning, coordination, and management of operational activities within our software development environment. This individual will work closely with cross-functional teams to ensure that projects are completed on time, within scope, and meet quality standards.

Key Responsibilities:

• Strategic Planning: Develop, implement, and oversee operational policies and strategies aligned with organizational objectives.
• Process Improvement: Analyze current operational processes and recommend efficiency improvements.
• Team Management: Lead, manage, and mentor operational teams, including project managers, business analysts, financial analysts, PMOs, and other support staff.
• Project Management: Lead and manage strategic projects, ensuring timely execution and alignment with organizational goals.
• Resource Allocation: Ensure efficient allocation and utilization of resources, including manpower, capital, and technology.
• Budget Management: Develop and manage budgets, forecasts, and reports for relevant stakeholders.
• Financial Analysis: Analyze financial data to provide insights and recommendations that support informed decision-making for projects and company-wide strategies.
• Data Analysis: Analyze data and information to provide insights and recommendations that support informed decision-making.
• Vendor Management: Manage and negotiate contracts with external vendors and suppliers.
• Quality Assurance: Monitor and improve the quality of operational output and project deliveries.
• Compliance & Risk Management: Ensure operations are compliant with industry regulations and best practices; identify and mitigate operational risks.
• Communication: Facilitate effective communication within the team and with other departments.
• Performance Metrics: Monitor, evaluate, and report performance metrics to optimize operational effectiveness.
• Stakeholder Collaboration: Collaborate with engineering, sales, and customer service to align operational processes and strategies.

Qualifications:

• Bachelor’s degree in Business Management, Finance, Computer Science, or a related field. A Master’s degree is a plus.
• Minimum of 10 years experience in an operations management role, preferably within the software industry, with a focus on financial analysis.
• Strong financial acumen with proven experience in budgeting, forecasting, and financial analysis.
• Proven track record in strategic planning, team management, and process improvement.
• Strong analytical, problem-solving, and project management skills.
• Excellent written and verbal communication abilities.
• Proficient in financial software tools, as well as relevant software tools for project management and data analysis.
• Ability to work in a fast-paced, dynamic environment.

Traits and Characteristics:

• Strategic thinker with a proactive and solution-oriented mindset.
• Exceptional organizational skills and attention to detail.
• Strong leadership skills, able to motivate and guide teams.
• Effective problem solver and critical thinker.
• Excellent communicator, both verbal and written.
• Adaptable and flexible in approach.
• Demonstrated ability to build and maintain relationships at all levels.