1-3 years of experience in Customer Support Centre Executive ( Voice & Non Voice ) / BPO .
Ability to understand customer needs and expectations and how to link them to business needs.
Enthusiastic and able to work with others in a team.
Good listening and communication skills in both verbal and written form.
Ability to work in a multitude of systems, handling more than one task at the time.
Stress-resistant and able to work in dynamic retail environment.
Good knowledge of the IKEA product and service range. Good computer skills. Knowledge about the IKEA Brand, culture and values.
Knowledge about customer care and how to meet the customer the IKEA way.
Good knowledge about relevant Sales and Customer Relations processes, tools and working methods. Knowledge about IKEA tone of voice. Knowledge about how to communicate to customers across contact methods.
Passion for customer support and supporting customers in the best possible way, while reaching set goals.
Personal values reflect IKEA values. Passion for the IKEA product range, home furnishing and peoples’ life at home. Enjoy working in a fast-paced and future-oriented environment. Hungry for knowledge and a desire to increase skills in order to benefit the IKEA business and grow personally.
TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!