Ideal candidates for this occupation are tech-savvy, love the challenges of repairing and updating computer systems, and are not afraid to take on many roles on a daily basis. Armed with a knowledge of many areas of computer technology, IT generalists often assume supervisory or leadership positions. Working as an IT generalist is typically a full-time job; they work in the IT departments of all industries.
Install New and Upgrade Software
IT generalists keep a company’s system updated with the latest software. They evaluate systems upgrades and new software, install and implement this software, and run tests to ensure compatibility and to address any issues with new or upgraded applications.
Provide Systems Support
It is typically up to IT generalists to provide technical support to both in-house and remote users. This includes handling issues that the first-level technical support staff could not resolve and troubleshooting specific systems errors and issues. IT generalists also train support staff in the use of hardware and software associated with company systems.
TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
IT TECHNICAL SUPPORT