Location:
Bangalore
Job Description:
Brief Description of Duties (or attach the Job Description) :
Provide first-level and second-level technical support to end-users, both remotely and on-site, to resolve hardware, software, and connectivity issues promptly and effectively.
Hands on knowledge and experience on working with ticketing tool (JSM, ServiceNow)
Install, configure, and maintain desktop hardware, operating systems (e.g., Windows, macOS), and software applications.
Perform hardware upgrades, replacements, and repairs as necessary, ensuring optimal performance of desktop systems.
Collaborate with the IT team to deploy and manage software updates, patches, and security
enhancements.
Troubleshoot and resolve network connectivity issues, including wired and wireless connections.
Assist in the setup and configuration of mobile devices (smartphones, tablets) for employees.
Create and manage user accounts, profiles, and access permissions in Active Directory and other relevant systems.
Collaborate with the IT team to maintain an inventory of hardware and software assets, track licenses, and ensure compliance.
Basic understanding of Cloud infrastructure (Azure/AWS/GCP)
Assist in the development and documentation of IT policies, procedures, and best practices related to desktop support and end-user computing.
Provide training and guidance to endusers on using hardware and software applications effectively and securely.
Assist with data backup and recovery processes, ensuring data integrity and availability.
Collaborate with vendors and thirdparty service providers for hardware and software procurement, warranty support, and problem resolution.
Good written and spoken communication skills.
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